TRADING TERMS AND CONDITIONS

Rev 1.0 Last Revised 10th March 2021

Definitions

IT PARTS DIRECT – This is the dealer in which you are purchasing from (IT PARTS DIRECT ABN 99 658 014 764)

Customer – This is the person or company in which is purchasing a product or service from IT PARTS DIRECT

By purchasing from IT PARTS DIRECT, you are acknowledging that you have read, understood, and agree to be bound by our terms and conditions as set out below.

Privacy Policy

All information submitted to us is private and confidential and not shared with any third party. Unless we’re presented with a court order, your information will not be released or sold to any other person.

Payment Methods

IT PARTS DIRECT accepts Visa, MasterCard, Credit and Debit Cards to pay for goods or services. All credit card orders are subject to verification and approval. A Credit card authorization of funds is held when the order is placed and final charge is placed once your order is fully processed in our system.

Pricing Policy

Prices are set at the time of purchase and are subject to change without any notice. We reserve the right to not honor typographical errors on prices.

Acceptance of orders

IT PARTS DIRECT reserves the right to refuse or cancel an order at any time, for any reason. In addition, an automated electronic order confirmation does not indicate acceptance of an order.

Limitation of Liability

All products sold are to be used at your own risk. Under no circumstances is IT PARTS DIRECT liable for the following:

(1) Third party claims against you for damages,

(2) Loss of, or damage to your records, data, or any type of hardware/equipment,

(3) Economic consequential damages (including lost profits, lost data, or lost savings), or incidental damages even if we are aware of the possibility.

(4) Any consequential damages. Consequential damages is defined as any damage which is a consequence of using this product or our website (data loss; hardware loss; or economic losses like profit loss, customer loss, or time loss).

IT PARTS DIRECT liability is limited to the cost of the product purchased from us. All of the products that we sell are to be used at your own risk and we are in no way liable for any loss, damage or injuries suffered from poor installation or use.

Once shipped, goods become the responsibility of the customer which then has consumer rights to the goods being delivered by the carrier.

Warranty

All products purchased from IT PARTS DIRECT come with a 12 month warranty against manufacturer defects starting from the receipt or invoice date, and the warranty only applies to the original purchaser. Consumables are exempt from this warranty and can only be returned if a defect is found.

Our warranty does not apply to any item that has been modified, overclocked, abused, or mis-used. Products are not warranted as to compatibility with your current components in regards to use, fit, or utility. The consumer is responsible for making sure that the parts ordered from IT PARTS DIRECT will be compatible with their system (e.g correct heatsink for your CPU, correct CPU for your Motherboard etc.).

The customer is solely responsible for shipping any returned product back to IT PARTS DIRECT in the same way it was delivered to them. Customers must ship the item back to IT PARTS DIRECT using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all cost of shipping charges and all risk of loss in transit to IT PARTS DIRECT

Please include your original invoice number and contact details, a description of the problem, and any other information you think might be related.

Adequately pack the product for shipment to us. Do not ship the product back to us using only the original retail box the product came in. We will reject any package sent to us like that. Pack it well – any damage caused to the product due to poor packaging or shipping choice is your responsibility and we will not replace or repair the product under warranty. In cases of returns for refunds/credits you must include a copy of the original receipt.

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. Our goods come with guarantees that cannot be excluded under the ACL You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. Consumer Guarantees have no set time limit – depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers’ warranty has expired.

Returns

Customers can return non-defective products for a full refund, provided the item is back at IT PARTS DIRECT within 3 days. This is conditional on that the product is returned in “as new” condition, in it’s original undamaged packaging, and unopened if sealed by the manufacturer. Shipping charges are not refundable. Refund amounts will be based on the currently listed price on our website, or the invoice – whichever is lower. Special order items, will only be refunded after the manufacturer or distributor has approved the item for return.

The customer is solely responsible for shipping any returned product back to IT PARTS DIRECT. Customers must ship the item back to IT PARTS DIRECT using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all cost of shipping charges and all risk of loss in transit to IT PARTS DIRECT. The customer agrees that the returned product will be 100% complete, in re-saleable condition, and will be complete with original packaging, manuals, etc. If any of the listed requirements are not fulfilled, IT PARTS DIRECT reserve the right to reject the refund.

Shortages

Please inspect the contents of your shipment carefully upon your receipt of it. You have fourteen (14) days after confirmed delivery to report any shortages in the shipment. We will not accept any responsibility, or offer any options after those fourteen days have passed.

Damage in transit

Please inspect the contents of your shipment carefully upon your receipt of it. You have fourteen (14) days after confirmed delivery to report any items that have arrived damaged or broken in transit. We will not accept any responsibility, or offer any options after those fourteen days have passed.

If your delivered order has any damage to the packaging and you are making a claim for damage or breakage during transit you will be required to provide photos and/or videos of the damaged packaging and product to make a claim. If your package shows any signs damage in transit please record this evidence before opening the package.

For more information, please email: sales@itpartsdirect.com.au

PRIVACY POLICY

This is the IT PARTS DIRECT Privacy Policy, a document which outlines our guarantee on your use of IT PARTS DIRECT Products and Services.

  1. IT PARTS DIRECT uses and may disclose your personal information in order to:
    i. Provide products and services to you;
    ii. Research, develop, administer, protect and improve our product and services;
    iii. Instigate debt collection; and
    iv. Comply with legal compulsion such as a Court order
  2. Other than listed in Clause 1, IT PARTS DIRECT will not provide any information which you give to us to any other organization or individual without your express permission.
  3. All customers may request access to the personal details collected by IT PARTS DIRECT in relation to themselves. IT PARTS DIRECT wishes to ensure that such details are always correct and up-to-date, and will amend any inaccuracies or changes to details on request.
  4. By law, IT PARTS DIRECT must retain some customer’s details for a minimum of 5 years. However, IT PARTS DIRECT does not retain customers’ personal information longer than is necessary for the purposes of compliance with the law and routine administration.
  5. IT PARTS DIRECT keeps customer information on controlled facilities which are secured against unauthorized access. Proof of identity will be required before information is released to any person, including the customer.
  6. IT PARTS DIRECT runs a customer subscribed email list, this email list will be used to communicate newsletters, specials, product information or notices regarding IT PARTS DIRECT operations. By providing IT PARTS DIRECT your email address, you will be subscribed to our email list. Should you wish to subscribe or unsubscribe your email address, you may do this through our website ( www.itpartsdirect.com) or by clicking the unsubscribe button in a newsletter email.
  7. IT PARTS DIRECT is constantly improving and enhancing its products and services to customers, and may update this privacy policy from time to time. Any changes to the policy will be advised to customers in our regular newsletter and by updating this page on the IT PARTS DIRECT web site.
  8. Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
  9. Remarketing We also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system. The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
  10. If you have any queries or comments concerning the privacy policy, contact IT PARTS DIRECT via email: sales@itpartsdirect.com.au

What personal data we collect and why we collect it

1. Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

2. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.